Refunds Policy.

We really hope you love your purchase. 

However, if you are unhappy with it please email us at hello@gemela.co.uk and a returns address will be provided. 

Item/s must be returned within 7 days of you receiving them to be eligible for a refund.  Garments must be returned in the same condition you received them with labels attached. 

We cannot accept garments that have perfume on them so please be careful when trying on.

The cost of returning an item/s is personal to you so we recommend using a tracked delivery service as we cannot be held responsible for items lost or damaged in transit.

Refunds will be processed within 7 days of us receiving the item/s.

If you wish to cancel a pre ordered item that has been paid you have 3 days from the date you ordered for a refund. 

Please email us at hello@gemela.co.uk